the buck starts here

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bought a pair of Pearl Izumi shoe covers in mid-January for $60. i love them but they both ripped in the sole within a month.

took them in to Erik's Bike Shop today in hopes of a replacement as was told to contact Pearl Izumi. Here is my email to Pearl Izumi:

I bought a pair of Pearl Izumi Booti’s in mid-January this year for $60. They are the Booti PI F9 Mountain Barrier size XL. I really like them but within a
month of regular wear they were both ripping in the sole. It looks like they will not last many more rides. Please see the attached pictures.

I took them in to the dealer that I bought them from (Eriks’s Bike Shop) in St. Louis Park, MN. They told me to contact you for a repair or replacement. Please advise on the next step to get these
replaced or repaired.

Thank you,

xxxxxx

This email came back from a Pearl Izumi robot in about 30 seconds (way faster then any human could have responded to):

Hi Dan,
Sorry to hear you're having a problem with one of our products. Your local Pearl Izumi dealer is fully empowered to handle this issue for you, or you can send the shoe covers back to us if you'd prefer; here's all the info.
Thanks for choosing Pearl Izumi

Pearl Izumi products are built to last a lifetime, and that is how long we stand behind them. Our products are fully warranted against defects in materials and workmanship. If a product fails due to manufacturing or materials defects, we will replace or repair it without charge, at our option. This warranty does not include product failures from accidents, misuse, improper care, or normal wear. This policy supersedes all previous warranty policies. For further information, email info@pearlizumi.com.
Your local Pearl Izumi dealer is the best resource for your cycling and running needs, including any warrantable defect in our products. Please visit your dealer for prompt warranty service.
If you would prefer to send the item to us, shipping must be pre-paid and insured. State law requires that products accepted for warranty be clean. Please include your name, address, phone number, e-mail address and a description of the product defect.
Ship to:
Pearl Izumi ATTN: Warranty Dept.
1886 Prairie Way
Louisville, CO, 80027
For warranty assistance outside the US, please contact your local dealer or distributor; we cannot accept warranty shipments from outside the US.

This is no rant but I definately want to remember what shops and manufacturers are the best to work with (and which ones aren't).

Comments

JoshRLC said…
That's too bad. Hopefully they don't give you too much more runaround. That's too bad that Eric's didn't warranty them immediately. That's why you buy them through a retailer and pay retail prices in my opinion. Good luck and I'd love to hear how this turns out.
March 26, 2010 at 9:59 PM
JDA said…
That a real bummer. It kind of looks like one of those Incredible Hulk situations. You should print the PI email and bring it to Erik's.
March 27, 2010 at 6:42 AM
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